My download file is empty.

Did you download a zip file but it seems to be empty? This happens when a file doesn't download completely. Since some of our files are large, it may take a few extra minutes to fully download.

Solution: Rename the partial download on your computer. Login to your account and download again.

Also, please note that in some cases there may be multiple nested folders inside a single download, and it will be necessary to open all the folders to access all the documents contained within them. 


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