Welcome! Our hours are Monday – Friday, 8am to 5pm EST.

We're humans not bots, so we do take weekends and holidays off to be with our families. Which means that sometimes our response time may take 2-3 days, but we promise to always respond as promptly as we can.

I tried to reset my password, but the email never arrived.
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I paid with an eCheck. When will I get my downloads?
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I paid with an eCheck. When will I get my downloads?

When you pay with an eCheck, the system does not allow access to your downloads until the echeck clears.

As soon as the echeck clears your downloads will appear in your account automatically.

Welcome! Our hours are Monday – Friday, 8am to 5pm EST.

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